Privacy Policy

At Hasoro, we are committed to protecting our customers' privacy. This Privacy Policy is designed to provide clear, transparent information about how we collect, use, store, and share your personal data when you access and use our website at https://hasoro.com/. By visiting or placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.

1. Data We Collect and Our Use of Cookies

When you visit https://hasoro.com/, we automatically collect certain non-identifiable information such as your IP address, browser type, operating system, access time, pages viewed, and actions taken on the site. This information is gathered using cookies and similar tracking technologies to help us analyze user behavior and improve your browsing experience. 

Cookies are small text files placed on your device when you visit a website. They help the website remember information about your visit, such as your preferred language or items in your shopping cart. We use the following types of cookies:

  • Strictly Necessary Cookies: These cookies are essential for the website to function properly, enabling core functionalities like page navigation, accessing secure areas of the website, or saving items to your shopping cart. Without these cookies, the website cannot provide basic services.
  • Performance Cookies: These cookies collect information about how you use our website, e.g., which pages you visit most often or if you encounter error messages. They help us understand and improve how the website works. The information these cookies collect is anonymous and aggregated.
  • Functional Cookies: These cookies allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personalized features. For example, they can remember your login details so you don't have to re-enter them each time.
  • Marketing/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers.

You may disable non-essential cookies in your browser settings; however, some features such as cart saving, auto-login, or product recommendations may not function properly if cookies are disabled.

When you place an order on Hasoro, we require personal details including your full name, shipping address, phone number, email address, and payment method. These details are essential for processing your order, shipping your items, and providing post-purchase support. You may also optionally include order notes or preferred delivery dates.

2. How We Use Your Data

The personal information you provide is primarily used to process your orders, arrange deliveries, and contact you when necessary. We also use your email or phone number to send order confirmations, shipping updates, and relevant transaction-related information. If you consent, we may send you newsletters, promotional offers, and personalized product recommendations based on your preferences.

We use Google Analytics to collect aggregated statistics about website traffic, user behavior, and the effectiveness of our marketing campaigns. Google Analytics does not collect personally identifiable information. User IP addresses are anonymized, and the data is used strictly for internal analysis. In addition, tools like Hotjar may be used to monitor interactions such as clicks or scroll depth to better understand user engagement and optimize our website experience. These tools do not capture sensitive personal information such as names, addresses, or payment details.

3. Sharing Data with Third Parties

We only share your personal data with third parties when necessary and legally permitted. Specifically, data such as your name, address, and phone number may be shared with shipping providers to ensure timely and accurate deliveries. During checkout, your payment information is processed by trusted payment gateways such as PayPal, which comply with PCI-DSS security standards. We do not store your card details on our servers.

We may also share anonymized data with marketing and analytics partners such as Google, Facebook, Pinterest, or Microsoft via tools like Google Ads, Facebook Pixel, Pinterest Tag, and UET Tag. These tools help us measure ad performance and show relevant content to you. All data shared through these platforms is anonymized and does not contain personally identifiable information.

We are strongly committed to not selling, renting, or disclosing your personal information to any unrelated third parties for their marketing purposes without your explicit consent. We strictly do not sell, trade, or disclose your personal data to any unrelated third party, except as required by law or regulatory authorities.

4. Data Storage and Security

Your personal information is securely stored on our systems or with trusted hosting providers that adhere to strict data security certifications. We employ a range of technical and physical safeguards such as data encryption, firewalls, access controls, and HTTPS/TLS protocols to prevent unauthorized access, data loss, or leakage. Payment data is fully encrypted using AES-256 standards and is only handled by certified third-party providers.

Personal data related to transactions will be retained for up to 10 years in compliance with legal obligations concerning tax, accounting, and commercial record-keeping. After this period, your data will be deleted or anonymized to ensure privacy protection.

5. Email Marketing, Surveys, and Retargeting

If you subscribe to our email newsletter, we will send you updates about new products, special promotions, and useful tips via automated email systems. All subscriptions require double opt-in verification to prevent spam and confirm your interest. You may unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us at [email protected].

After completing a purchase, you may receive a request to review your product or service experience via email from reputable platforms such as Google Customer Reviews or Trustpilot. These review requests are entirely optional, and you may opt out at any time.

We also use retargeting and remarketing advertising via Google, Facebook, and other platforms to show relevant ads based on your prior visits. These campaigns use cookies and anonymized data and never include personally identifiable information.

6. Your Rights

We respect your rights regarding the personal data we collect and process. You have the following rights:

  • Right of access: You have the right to request access to the personal information we hold about you, as well as to request a copy of that data.
  • Right to rectification: You have the right to ask us to correct or complete any inaccurate or incomplete personal information we hold about you.
  • Right to erasure: You have the right to request that we delete your personal data in certain circumstances, for example, when the data is no longer necessary for the original purposes for which we collected it, or when you withdraw your consent and there is no other legal basis for us to continue processing.
  • Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example, if you dispute the accuracy of the data or if the processing is unlawful but you do not want it deleted.
  • Right to object to processing: You have the right to object to our processing of your personal data based on our legitimate interests or for direct marketing purposes.
  • Right to withdraw consent: If the processing of your data is based on your consent (e.g., newsletter subscription), you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that occurred before your withdrawal.
  • Right to lodge a complaint: If you believe we have violated your privacy rights, you have the right to lodge a complaint with a competent data protection authority.

To exercise any of these rights, please contact us using the information provided in Section "9. Contact Information" of this Privacy Policy. We will respond to your request in accordance with applicable law.

7. Children’s Privacy

The Hasoro website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 13, we will delete it promptly in compliance with applicable child protection laws.

8. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our business operations, legal obligations, or technology practices. Each update will include an effective date and be made available on our Privacy Policy page. Your continued use of the website following any updates constitutes your acceptance of the revised terms.

9. Contact Information

If you have any questions about this Privacy Policy, our data handling practices, or if you wish to exercise your rights, please contact us using the following details:

  • Address: 11166 Fairfax Blvd, Fairfax, VA 22030
  • Email: [email protected]
  • Phone: (571) 710-7074
  • Working Hours: Monday – Friday, 8:00 AM – 5:00 PM (EDT)