Shipping Information

Thank you for choosing Hasoro!
We are committed to delivering your order with care and efficiency. This page provides detailed information about our shipping policies, procedures, and timelines. Our goal is to offer you a smooth and transparent shopping experience.

At Hasoro, we proudly offer worldwide shipping. We accept and fulfill orders from customers around the globe, ensuring that you can enjoy our products no matter where you are. We work hard to make sure our products reach you, wherever you may be.

1. Order Processing and Shipping Times

We understand that you’re excited to receive your order. To keep you informed, here’s a breakdown of our order processing and shipping timelines:

  • Order processing typically takes 1–7 business days. Please note that this is an estimate. Actual processing time may vary depending on product availability, order volume, and the complexity of your order.

  • Once your order is processed and ready for shipment, it will be dispatched from our warehouse or a supplier's facility. You will receive a shipping confirmation email that includes a tracking number to monitor your shipment’s progress.

Estimated delivery times:

  • For orders shipping to the United States or within the European Union, please allow 7–12 business days from the shipping date for your order to arrive.

  • For international orders, please allow 10–20 business days from the shipping date for delivery.

Estimated Shipping Times & Factors Affecting Delivery:

The shipping times provided below are estimates only and are not guaranteed. Actual delivery times can vary due to many factors beyond our control. These factors include, but aren't limited to:

  • Major Holidays: National or regional holidays can delay processing and transit.
  • Extreme Weather Conditions: Storms, floods, or other adverse weather events can impact shipping schedules.
  • Customs Procedures: International shipments may experience delays due to inspection and clearance processes at the destination country's customs.
  • Flight or Shipping Route Disruptions: Interruptions in transport routes or capacity limitations can affect delivery times.
  • Warehouse Delays: High order volumes or operational issues at sorting centers and warehouses might cause delays.

2. Shipping Costs

We offer a flat shipping rate of $6.99 for standard orders. Shipping fees will be clearly displayed at checkout. You can review the total amount payable (including shipping costs) before completing your order.

3. Order Tracking

We provide order tracking services to help you stay informed about your shipment.

Once your order has been shipped, you will receive an email notification from us. This email will include a tracking number and a link to the carrier’s website, where you can monitor the progress of your package.

Please allow up to 48 hours for the tracking information to become available on the carrier’s website. If you do not receive a confirmation email or tracking link within this time, please check your spam or junk mail folder.

You can track your order at any time using the tracking number provided. If your order is significantly delayed or goes past the expected delivery date, please contact us at [email protected], and we will be happy to assist you in resolving the issue.

Important Notice for International Shipping

International shipping may involve additional complexities and potential delays due to customs procedures or unforeseen circumstances. Please be aware of the following:

  • International shipments may be delayed due to customs clearance in your country. We have limited control over customs procedures and appreciate your patience during such cases.

  • If your order is delayed during international shipping, please contact us at [email protected], and we will do our best to assist you in tracking the shipment and resolving any issues.

Do I Have to Pay VAT or Import Duties?

We do not collect any taxes or duties on international shipments. Any applicable taxes and duties, including VAT, are the responsibility of the recipient. These charges may vary depending on the regulations of your country.

We recommend contacting your local customs or tax authority for detailed information regarding potential VAT and import duties.

Need Help?

We are committed to providing excellent customer service. If you have any questions, concerns, or need support with your order or shipping, please reach out to us at [email protected].
Our dedicated customer support team is always ready to assist you.