Shipping Policy

Thank you for choosing Hasoro. We are committed to providing a shipping service that is transparent, reliable, and efficient. This policy outlines the entire process from the moment you place your order to the time it arrives at your doorstep, including processing times, estimated delivery, shipping fees, tracking information.

1. Order Processing

Once your order is successfully placed, we will process it within 1 to 7 business days (excluding weekends and public holidays). Processing time may vary depending on product availability, the number of orders in the queue, and the specific nature of your purchase.

As soon as your order is ready and handed over to the shipping carrier, you will receive a confirmation email with a tracking number for your convenience.

2. Estimated Delivery Time

The average delivery time, calculated from the day your order is shipped: approximately 7 to 12 business days

Please note that actual delivery times may be affected by various external factors such as:

  • Major holiday and sales events (e.g., Christmas, New Year, big annual sales)
  • Severe weather conditions or natural disasters
  • International shipping congestion or delays in transit

We closely monitor the shipping process and will assist you in case of unexpected delays.

3. Shipping Coverage

We accept orders and ship to all states within the United States, including P.O Box and APO/FPO addresses.

4. Shipping Fees

We charge a flat-rate shipping fee of $6.99 on all orders. This amount will be clearly shown at checkout, allowing you to review the total cost before placing your order.

5. Order Tracking

Once your order has been shipped, our system will automatically send you an email with the tracking number and tracking link provided by the shipping carrier. You can use this information to check your package status at any time.

Please note: It may take up to 48 hours for the tracking information to become available on the carrier’s system.

If you do not receive a confirmation email or cannot access the tracking link, feel free to reach out to us via [email protected].

6. Support & Contact

Our customer support team is always ready to assist you with any inquiries related to shipping, order tracking, or unexpected delivery issues.

If you need help, please contact us at: [email protected]. We are committed to responding promptly and providing dedicated support.